If you have purchased the "Extended Download Service", you can go to the Extended Service section in the Member Center and find the corresponding software and version. Just select the product and version you need to install.
This is usually caused by an unstable or poor internet connection. Please follow these troubleshooting steps:
Ensure your internet connection is stable.
Exit the installation, then right-click on the installer and run it as an administrator.
These products are included in the UniFab installation package, which contains many products. They do not have separate installation packages and must be used within UniFab.
To perform AI video enhancement, it is recommended to use Windows 11/10 (64-bit), at least 16GB of RAM, and an Nvidia RTX 30 series graphics card with 8GB VRAM. For Mac OS 13.0 and higher, ensure you have 32GB of RAM, a dedicated GPU for Intel-based Macs from 2015 onward or Apple M-series for Silicon-based Macs, and a processor supporting AVX instructions for Intel Macs or the Apple M-series for Silicon Macs.
If your video processing speed is slower than expected, it could be due to several factors: computer hardware, video resolution, video length, and output settings. To improve speed, please check the following factors:
First, go to “Settings” and make sure to select the GPU as the AI processor. Computer hardware, especially the GPU, plays a crucial role in the speed of video enhancement. If you still experience slow processing, one possible cause is insufficient computer hardware. You can refer to the hardware recommendations on our product page for more information.
Secondly, video resolution and length are also key factors affecting processing speed. Processing time is directly proportional to the resolution and length of the video. For example, enhancing a video from 720p to 4K will take more time than upgrading from 720p to 1080p.
Lastly, you may have changed multiple video parameters at once, which could also slow down the overall processing speed.
In conclusion, video processing speed is influenced by several factors, including computer hardware, video resolution, and program settings. By checking and adjusting these factors, you can improve the processing speed. Additionally, we are continuously working to improve the software’s processing speed, and we appreciate your support and understanding.
Our HDR Upscaler AI only supports 720p and higher resolution videos. This is due to the fact that HDR conversion won't be noticeable at too low of a resolution, and using Video Upscaler AI for resolution enhancement will give better results.
Yes. All updates are free. You will get an update reminder message when there is a new version available. Or you can visit the Download page to download and install the latest version.
5PCs means that you can use our product on up to 5 devices for the same system (depending on the product you purchased).1 PC means that you can install and use this program on a single computer.
The validity period of a multi-license is the same as the original license. For example, if the original license is a perpetual license, the multi-license will not expire, so you don't have to worry. If the original license has a specific expiration date, the multi-license will expire on that date. In this case, you should renew the original license and then reorder the multi-license.
Our program's license is not compatible with both Mac and Windows versions. You'll need to purchase a separate license for the Mac version and then enter the corresponding license key for Mac.
In this case, please first confirm whether the payment has been deducted from your account. If the payment has been deducted, you do not need to take any action, you can simply authorize the account to use the client. If you are unable to authorize normally, you can contact customer service for assistance. There is no need to make another payment. If the payment has not been deducted, it may be due to reasons such as bank rejection or insufficient account balance. We suggest that you change your payment method or try again with a different email after a few minutes.
First, please confirm that the authorized email is the one used for purchasing the product, and that the authorized device is within the device limit of your purchase. If everything is correct, please contact customer service for assistance.
Note: If you have any questions not mentioned above, please feel free to contact us at service@unifab.ai.